Return & Exchange Policy

At GetPetly, we take great care to ensure every order is packed accurately and reaches you in good condition. Before leaving our warehouse, all products are carefully checked for quality and accuracy.

If you encounter any issues with your order, please contact us and we will do our best to assist you.

Requesting an Exchange

If there is a problem with your order, please contact us via WhatsApp at 8772 8244 within 7 days of receiving your order.

To help us resolve the issue quickly, please provide:

• Your order number
• Photos or videos showing the issue
• Details of the problem

Eligible Exchange Cases

We are happy to arrange an exchange if:

• The wrong product was delivered.
• The product arrived damaged during delivery.
• The product has a manufacturing defect.
• The product received is expired upon delivery.

If the issue is confirmed to be caused by GetPetly or a product defect, we will arrange the replacement and cover the necessary delivery charges.

Exchange Conditions

For an exchange to be approved:

• Products must be unused and unopened.
• Products must be returned in their original packaging and condition.
• Proof of purchase must be provided.

Once approved, we will arrange the collection of the item and send a replacement, subject to product availability.

Non-Exchangeable Items

For hygiene, safety, and quality reasons, we are unable to accept exchanges for:

• Opened or used pet food
• Opened treats
• Opened supplements
• Opened grooming products
• Products damaged due to improper handling after delivery
• Clearance or promotional items (unless the item is defective or incorrectly delivered)

Incorrect Orders

If you receive an item different from what you ordered, please contact us within 7 days of delivery.

After verification, we will arrange for the correct item to be sent to you.