FAQ

Frequently Asked Questions (FAQ)

Orders

How do I place an order?

Simply browse our products, add your desired items to your cart, and proceed to checkout. Once payment is completed, you will receive an order confirmation via email.

Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us as soon as possible via WhatsApp at 8772 8244.

We will do our best to accommodate your request. However, once your order has been packed or dispatched, changes or cancellations may no longer be possible.

Payment

What payment methods do you accept?

We currently accept:

  • Visa
  • Mastercard
  • PayNow

More payment options, including GrabPay, ShopeePay and Atome, will be added soon.

Shipping & Delivery

How much does shipping cost?

  • Free Standard Delivery on orders of S$30 and above.
  • Orders below S$30 will incur a $1.90 delivery fee.

How long does delivery take?

Standard delivery usually takes 1–3 working days after your order has been confirmed.

Delivery times may vary slightly during peak periods or public holidays.

Do you offer same-day delivery?

Yes! We offer same-day express delivery for S$10.

  • Orders placed before 12:00 PM will be delivered on the same working day.
  • Orders placed after 12:00 PM will be delivered on the next working day.

Same-day delivery is subject to driver availability.

Do you deliver on weekends and public holidays?

Delivery schedules may vary during weekends and public holidays. If there are any delays, we will notify you as soon as possible.

Product Information

Are your products authentic?

Absolutely. We only source products directly from authorised distributors, official brand owners, or trusted suppliers to ensure every product sold by GetPetly is 100% authentic.

How can I check the expiry date?

We strive to provide products with a reasonable shelf life. If you have any questions regarding expiry dates before purchasing, feel free to contact us via WhatsApp.

Returns & Exchanges

What is your exchange policy?

While we carefully inspect every order before it leaves our warehouse, we recommend checking your order upon delivery.

If you encounter any issues, please contact us within 7 days of receiving your order via WhatsApp at 8772 8244.

Which items are eligible for an exchange?

We will gladly arrange an exchange if:

  • The product was damaged during delivery.
  • The product has a manufacturer's defect.
  • The wrong item was sent.
  • The product has expired upon delivery.

What are the conditions for an exchange?

To qualify for an exchange:

  • The item must be unused.
  • The item must be returned in its original packaging and condition.
  • Proof of purchase (order confirmation or order number) must be provided.

Once approved, we will arrange collection and send a replacement. If the issue is due to our error or a defective product, all collection and replacement delivery charges will be covered by GetPetly.

Can I return products if my pet doesn't like them?

Unfortunately, we are unable to accept returns or exchanges for opened pet food, treats, supplements, or hygiene products due to safety and hygiene reasons.

Need More Help?

If you have any questions, we're always happy to help.

WhatsApp: 8772 8244

We aim to respond as quickly as possible during our operating hours.